WHAT IF I TAKE A BAD SELF IMPRESSION?
The self-impression system is very easy if the instructions are followed. Make sure you watch the video.
Our technicians will check your impressions before making your ITW trays, however, in the rare case of a ‘bad impression’ we will immediately send another kit free of charge and will fast track the production of your trays.
If unsure of your impression's quality, don't hesitate to email us a pic to email@example.com. We can then assess your impression before you send it back.
HOW LONG WILL IT TAKE TO MAKE MY NEW WHITENING TRAYS?
Once your impression is received, your new ITW trays will be manufactured and returned within a few days.
WHAT IF I HAVE BRACES OR A FIXED PLATE?
Unfortunately, if you have braces or other dental appliances you cannot use the ITW self impression system. :(
WHAT IF I HAVE A REMOVABLE PLATE?
Removable plates must be removed before taking the impression and while you’re whitening.
WHERE TO BUY AN ITW TEETH WHITENING KIT?
Here, on this website! Just go to our online store here.
HOW DO I LOOK AFTER MY WHITENING TRAYS?
Easy as. After use rinse in warm water (not hot) and store in the case provided. Keep the trays out of direct sunlight.
WHAT’S SO GOOD ABOUT CUSTOM TEETH WHITENING TRAYS?
Well, first of all the fit. They’re made just for your teeth. This means the gel stays in place, against the tooth, where it needs to get to work. Also, you don’t have to clamp down on the trays like with some other brands. Meaning you won’t end up with a sore jaw, and you can go about your daily business with them in your mouth!
WHEN DO I USE THE TEETH WHITENING PEN INSTEAD OF THE FULL PROCESS?
Our nifty little purse size teeth whitening pens are ideal for when you're out and about and need to touch up those pearly whites. Think of it as teeth whitening on the go.
HOW LONG SHOULD I WHITEN FOR?
We recommend leaving your plates in for 90 minutes per whitening session.
I HAVE SENSITIVE TEETH. WHAT DO I DO?
If you experience mild sensitivity you may use a toothpaste like Sensodyne to relieve it. However, if sensitivity continues or is severe you should discontinue use.
CAN I WHITEN WITH ITW IF I AM PREGNANT?
No, unfortunately this product isn't suitable if you're pregnant or breastfeeding.
HOW MUCH DOES SHIPPING COST?
Postage for kits and gels is free and we use Express Australia Post. Regular postage is used for our whitening pens, but it's still free, just no tracking.
HOW LONG WILL IT TAKE FOR MY IMPRESSION KIT TO ARRIVE?
Once you have placed your order, expect your impression kit and travel bag to arrive in 1-3 business days, depending where you are in Australia.
HOW LONG DOES THE WHOLE PROCESS TAKE?
Let us break it down for you:
From order to receiving the impression kit - 1-3 business days. From you sending the impression back to you receiving the finished plates - 5-9 business days. Not long and pretty quick considering we're hand-crafting those trays for you.
CAN I TRACK MY ORDER?
Sure can. Once your impression kit and travel bag are dispatched you'll receive a tracking number by email. You'll get an email when we send the finished trays back too.
You'll see on the bottom of the impression box - the one you need to post back to us - a reply-paid sticker.
WHAT PAYMENT OPTIONS DO YOU HAVE?
You can pay straight up with credit or debit card - Visa or Mastercard. Paypal, Afterpay And Zip Money.
CAN I USE AMERICAN EXPRESS?
We don't take American Express right now, but you can use it through Paypal.
WHAT IS AFTERPAY?
Afterpay allows you to 'buy now and pay later'. The order total will be broken down into 4 fortnightly payments over 8 weeks. For more information on Afterpay visit their website.
WHAT IS ZIP MONEY?
Zip Money allows you to 'buy now, pay later. interest free.' Zip Money is a simple and convenient way to help you pay for things without needing the cash upfront or a credit card. For more information on Zip Money visit their website.
WHAT IF I’M NOT COMPLETELY HAPPY WITH THE PRODUCT?
Let us know within 7 days of receiving your kit and we’ll refund your money. Terms and conditions around our return policy can be found here.
IF I NEED SOME HELP, WHAT DO I DO?
IF I SEND AN EMAIL, HOW LONG UNTIL YOU GET BACK TO ME?
During the week, we'll generally be back to you within 12-24 hours. Over the weekend, allow us a little bit more time - we're out showing off our bright white smile!
MY TRAYS ARE BROKEN - WHAT DO I DO?
We offer a one year warranty on manufacturing faults. It is very important not to chew on your whitening trays as this will distort the shape and may create a hole.
Keep your trays in the protective case when you are not using them, and out of direct sunlight. Please note trays that are deformed because of chewing are not covered by our warranty.